At OutForce, it’s our mission to make outsourcing simple and stress-free. With a tailored solution to meet your specific requirements – for both you and your new talent.
We provide business process outsourcing support to companies looking to grow
Whatever your industry or business type, we’ll take care of it for you.
Whether you’re looking for extra staff to help share the workload, or thinking about expanding offshore, we’ll provide you with the space, the staff, and the support to help your business grow. Enable your staff free up their time and focus on their core competencies and your main business goals. We’ll take care of the back-office and customer service for you so that you can build a more streamlined business.
Three flexible business support options
We have three flexible delivery models, customised to your specific requirements whether it’s integrating specialists into you current employee roster, or managing the integration of you full offshore team. Here’s what we do.
MANAGED
OPERATIONS
Our full outsourcing solution enables you to take a step back from the process, and lets us source, set up, and manage your entire offshore team for you.
DEDICATED
STAFF LEASING
Our dedicated staff leasing solution sources your full offshore team for you, and provides all the admin support you need to get them up and running.
SEAT
LEASING
Lease out a single seat for your new candidate at the OutForce offices, or the space for an entire team, with the ability to scale as needed.
Here’s how we’ll work together
Our aim is to make this as easy for you as possible. With a focus on open and honest communication to ensure, quick seamless implementation, you can be involved as little or as much as you’d like. Here’s how we do it.
ANALYSE YOUR NEEDS
We work with you to identify the roles you need filling, clarify the job descriptions, and determine the skills and specialties needed to deliver the best value for your business.
SOURCE YOUR TALENT
We’ll create position descriptions based on your requirements, and undertake the advertisement, search, and CV screening for you. You won’t need to worry about a thing.
INTERVIEW YOUR CANDIDATES
We conduct the interview process on your behalf, either face-to-face or over the phone, providing you with a shortlist of exceptional candidates so you only see the best when it’s time to review them.
YOUR CHANCE TO INTERVIEW
You have the opportunity to conduct a final interview of the shortlisted candidates to ensure they’re the right fit for your organisation.
SEAMLESS ONBOARDING
We prepare their contract, undertake their orientation, and make sure they have the space, equipment, and IT set up to ensure they can start working as soon as you need them.
IN-DEPTH TRAINING
Our training team will provide the facilities and tools for you to train your new staff, so they can hit the ground running and integrate smoothly with your onshore team.
ONGOING MANAGEMENT
We make sure your new staff are supported and taken care of, and provide ongoing evaluation of their performance for you to ensure they’re hitting your KPIs.
An all-inclusive service, everywhere it counts
The OutForce office is ready for your staff with a simple plug-and-play setup. Here’s what you get.
FULLY-SERVICED OFFICES
We set up your workstations to meet your staff requirements, with video conference and cloud-based VoIP facilities available. You get access to a board room, training room, reception, and work areas, as well as all the staff amenities to ensure your team can work comfortably.
EASY ADMINISTRATION SERVICES
As well as providing specialised office space and undertaking your talent search for you, we also take care of your finance and payroll. Our office features full-time onsite HR, and payroll and administration services to ensure your staff and invoices are paid on time.
ONSITE MANAGEMENT
Our onsite managers facilitate and assist in the day-to-day operations of your staff, so you don’t have to spend the time worrying about it yourself. Integrated HRIS and biometrics track your staff time and record their attendance to ensure they’re showing up and actually doing their work.
24/7 IT SUPPORT
Our onsite IT service desk is available 24/7 to keep your offshore team up and running, and fix any integration issues between your office and ours. We provide all the necessary software to keep your staff in the loop with your onshore team.
STRAIGHTFORWARD PRICING
We make sure that our pricing structure is straightforward, with absolutely no hidden charges. You get charged for all regular utilities, with an Annual Service Review to ensure your service and expectation standards are met. And if you’re transferring staff from another BPO, we waive all your recruitment and set fees.
INDUSTRY LEADING SYSTEMS
We ensure a great customer service – every time, including tools to drive high-productivity and monitoring of your staff, powered by industry leading technologies such as Sprout, Pipedrive, Asana and PandaDocs, just to name a few.
Offshore your business processes – the easy way
Speak with us for expert, tailored BPO and offshoring support. Click on the button below to get in touch, and find our how we can help build your offshore team today.
