Gain full control over your incoming and outbound customer contact, to always present the very best of your business with your dedicated offshore customer care team.

Flexible and efficient call centre services

Customise your call centre and customer service requirements to your business with our three flexible delivery models.

COMPLETE CALL CENTRE OUTSOURCING

Free up your time and allow us to take care of the sourcing, interviewing, onboarding, and management of your entire call centre team.

BUILD YOUR OFFSHORE TEAM

Integrate top call centre talent directly with your onshore team, and we’ll take care of the hiring, training and onboarding of new talent as required.

DEDICATED SPACE FOR YOUR CUSTOMER SERVICE

Bring your new customer service team online quickly, with plug-and-play and scalable seat leasing options that grow as your business does.

Achieve great service standards, with a flexible call centre solution

Keep your customers engaged with an always-on, friendly and efficient customer service team, with one of our versatile call centre solutions.

CUSTOMER SUPPORT

Make sure your customers always have a way to reach you, with a dedicated customer support team to field all your questions, queries, and concerns.

No dropped calls, no messy transfers, and no angry customers—just a friendly, professional voice for your business.

Your dedicated customer support staff enable your business to:

IMPROVE YOUR CUSTOMER RESPONSE TIMES
ACCURATELY RECEIVE AND LOG CUSTOMER QUESTIONS
BOOST YOUR WEB PRESENCE WITH A LIVE CHAT OPTION
ENSURE ANY CUSTOMER COMPLAINTS ARE HANDLED QUICKLY AND PROFESSIONALLY

TECHNICAL SUPPORT

Streamline your IT support and provide your customers with one focussed technology hub with a specialist offshore technical services team.

Improve your technology workflows and infrastructure support with a technical team that boasts the latest technical innovation and skills.

Our highly-skilled technical support staff will:

PROVIDE DETAILED TECHNICAL SUPPORT FOR YOUR CLIENTS
OFFER GUIDANCE AND ADVICE FOR INTERNAL TECHNICAL SUPPORT ISSUES
ADHERE TO STRICT TECHNICAL REQUIREMENTS FOR ALL BUSINESS PLATFORMS
DELIVER 24/7 TECHNICAL SUPPORT IF REQUIRED

DATA ENTRY AND DATA PROCESSING

Maintain the integrity of your data with dedicated data entry specialists that process work quickly, accurately, and efficiently.

Remove the burden from your primary staff, and allow them to focus on their main responsibilities to scale and maximise on your core business competencies.

Your specialist data entry team:

ENSURE ALL DOCUMENTS ARE UP TO DATE - AND ACCURATE
MANAGE YOUR TIME-CONSUMING SPREADSHEETS
ENSURE COMPLETE DATA MIGRATION BETWEEN DATABASES
PROVIDE EXPERT WORD PROCESSING FOR HIGH-VOLUME CUSTOMER NEEDS
MANAGED OPERATIONS
DEDICATED STAFF LEASING
SEAT LEASING

Here’s how we’ll work together

Choose a delivery model that best suit’s your circumstances and tap in to a deep talent pool highly-skilled, talented customer service to build your customer support team offshore – starting with one staff or a larger team.

We’ll provide end-to-end support, from hiring, onboarding and development, as well as the day-to-day management of your offshore team.

An all-inclusive service, everywhere it counts

The OutForce office is ready for your staff with a simple plug-and-play setup. Here’s what you get.

FULLY-SERVICED OFFICES

We set up your workstations to meet your staff requirements, with video conference and cloud-based VoIP facilities available. You get access to a board room, training room, reception, and work areas, as well as all the staff amenities to ensure your team can work comfortably.

EASY ADMINISTRATION SERVICES

As well as providing specialised office space and undertaking your talent search for you, we also take care of your finance and payroll. Our office features full-time onsite HR, and payroll and administration services to ensure your staff and invoices are paid on time.

ONSITE MANAGEMENT

Our onsite managers facilitate and assist in the day-to-day operations of your staff, so you don’t have to spend the time worrying about it yourself. Integrated HRIS and biometrics track your staff time and record their attendance to ensure they’re showing up and actually doing their work.

24/7 IT SUPPORT

Our onsite IT service desk is available 24/7 to keep your offshore team up and running, and fix any integration issues between your office and ours. We provide all the necessary software to keep your staff in the loop with your onshore team.

STRAIGHTFORWARD PRICING

We make sure that our pricing structure is straightforward, with absolutely no hidden charges. You get charged for all regular utilities, with an Annual Service Review to ensure your service and expectation standards are met. And if you’re transferring staff from another BPO, we waive all your recruitment and set fees.

INDUSTRY LEADING SYSTEMS

We ensure a great customer service – every time, including tools to drive high-productivity and monitoring of your staff, powered by industry leading technologies such as Sprout, Pipedrive, Asana and PandaDocs, just to name a few.

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What our happy clients are saying

Having Outforce as a part of my business has allowed my business to grown, its allowed me more time to spend doing what I love and that’s client facing and getting deals done, the support and team work is great and wouldn’t have it any other way moving forward.

Mitch Boulden
Jennings Mortgages

The Outforce team have been fantastic and have displayed professionalism at every turn.

In all dealings with them, they’ve gone above and beyond to ensure that we had the very best candidates presented to our business enabling us to deliver great customer service across all our product offerings.

I’d have no hesitation in recommending their team.

Deb Kozaris
Chief of Staff (TCN)

Build your offshore services team – the easy way

Get in touch to discuss how your offshore call centre and customer service team can provide the best value for your business. We’ll match you with the right talent offshore and have them up and running in no time.

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