•    These charges are passed on to you at cost (no mark-up).

•    Staff time in and out via web-bundy login on our cloud-based payroll and leave tracking system.

•    This means there may be adjustments to Employee Costs based on;

            -    Attendance – staff pay deductions due to tardiness, undertime, absences (Leave without Pay)

                                            All credits are passed on to your invoice.

            -    Loadings – staff are entitled to additional % of their hourly rate for work completed on Public Holidays, 

                  Rest Days, Overtime, Night Shift. Note, all work completed during this time must be requested 

                  and approved by you, the client. Additional charges are passed on to your invoice.

•     Employees are entitled to a total of twenty (20) PTO leave credits per calendar year.

•     Leave credits are earned monthly upon hiring at 1.67 per month.

•    PTO credits shall only be available upon regularization (once 6 month probation has successfully been completed).

•    PTO credits can be used for any purpose (sick, vacation, birthday etc).

•    PTO credits accumulated in the current year must be exhausted until 31 March of the following year. 

      Up to five (5) unused PTO credits are converted to cash and paid to the employee in April of the following year. 

      Any excess accumulated PTO of more than 5 earned from the previous year will be forfeited if unused. 

      The conversion of PTO credits to cash is an Employee Cost and passed on to you in the relevant invoice.

Staff Performance & Evaluations

Recruitment

•    We can hire resources for any sector where the job function of the staff can be performed remotely.

•    Our recruitment team is the biggest department within Outforce, it’s well and truly part of our sales process, 

      if we can’t recruit the talent needed, there is no deal, so it’s critical.

•    We have tech recruiters who specialize in building out our client partner tech, telco and IT teams 

      – for telcos we’ve built teams of porting specialists, project engineers, network operations, developers, 

      billing specialists, customer support, sales support.

•    Due to the high number of tech roles and telco client partners, we have a great referral ecosystem 

      we can lean on when sourcing candidates, we incentivise staff to refer suitable talent.

•    We have a very deep CV pool we have developed through our ATS over the years we’ve been recruiting.

•    We post job ads on all the major job boards in the Philippines, paid listings on Job Street, 

      foundit (previously Monster), Mynimo, LinkedIn, Facebook Groups

Employee Engagement (EE)

Security Deposit

•    The Security Deposit is an ongoing monthly charge.

•    It is conditional of Basic Salary offered to the Employee, so it will fluctuate with different levels of Salary. 

•    Security Deposit is in place to cover the liability of possible redundancies (severance pay) and any bad debt obligations.

•    If staff happen to be made redundant due to our agreement ending or you need to downsize the team, 

     we use the Security Deposit to cover this cost.

•    If the Employee leaves Outforce of their own accord, or is terminated, and there are no outstanding debts 

     owed to Outforce, the deposit is fully refundable.

•    Security Deposit calculation is equivalent to the Redundancy entitlement        

     of the Employee = 1 (one) month Basic Salary + Total Allowances per year of service. 

     We amortize this cost over 12 months, so at the end of 12 months, we will have collected 

     exactly 1-month Basic Salary + Total Allowances for each Employee. 

•    Most BPO’s charge this Security Deposit UPFRONT, and then on every anniversary, 

     and it’s generally 1 or 2 months TOTAL operating costs. 

     We have chosen to charge only what we require to look after the Employee, 

     and we have chosen to charge it monthly to remove barriers to entry.

Training & Development

•    Outforce runs soft skills training sessions as part of a “bolt on” to some of our engagement activities. 

•    We have 3^rd party vendors we partner with (but not exclusively), who can assist with any specific or technical trainings. 

     We can help source the right vendors and facilitate. Many of our tech industry client partners have put their staff 

     through tech certification and accreditation courses.

Standard IT Equipment & Support

•    24/7 IT Tech Support.

•    Laptop Set with Endpoint protection.

- OS: Windows 10 Pro

- Processor: Intel 5 11^th Gen

- RAM: 12GB

- Hard Drive: 256GB SSD

- Monitor: 24” LED

- Headset: Jabra Noise Cancelling

Any additional equipment or higher spec units can be sourced and quoted on request.

Invoicing

Any adjustments due to attendance and/or loadings (holidays, night shift, overtime) 

are included for the previous FULL month.

•    We run quite a tight schedule in terms of generating and issuing these invoices, receiving payments, 

      transferring funds, and then disbursing on time to staff. As the bulk of it is staff wages, we are quite strict 

      on sticking to the due dates, here is a timeline of the process; 

-    End of month 

-    1^st – 3^rd : process previous full month payroll report showing attendance for all staff, 

      including deductions for absences, and loadings for extra hours worked. 

-    4^th : run invoicing process for the month.                             

-    5^th : invoices checked and issued to clients. 

-    12^th : invoices due 7 days after issuing, funds transferred to Philippine bank accounts. 

-    16^th – 19^th: staff payroll computation for the current month 

-    20^th : staff are paid using remittances from clients (pay day can fall on the 18^th if the 20^th falls on a Sunday)

Contract Termination & Notice