Amazon One Medical: scaling finance & procurement without the churn

The challenge

Amazon One Medical, a membership-based primary care provider blending digital innovation with in-person care, was expanding nationwide. Growth brought rising transaction volumes, increasingly complex financial workflows, tight compliance and reporting deadlines, and turnover that disrupted operations and drove up costs.

Why OutForce

The team needed more than cost savings — they wanted a partner who could integrate into their systems and culture while scaling quickly:

• Offshore finance and procurement talent tailored to their needs
• Integration with Coupa, NetSuite, and internal platforms
• Alignment with U.S. time zones for live collaboration
• Strong cultural fit with in-house teams

The results

• Scalable capacity — accounting and procurement functions grew with membership, not ahead of budget
• High engagement — culture, communication, and professional development kept turnover low
• Trusted partnership — responsive service and guidance on retention as the team scaled

In their words

The client describes a multi-year partnership in Manila that helped them build a strong, culturally aligned accounting and procurement team — crediting OutForce's sourcing, engagement advice, and responsiveness as the difference-makers while they scaled.