Questions, answered

OutForce is a business process outsourcing company founded in 2018 that builds offshore teams from the Philippines. We cover customer support, back-office work, software development, finance and accounting, and specialised industry roles across IT, logistics, eCommerce, healthcare, legal, and more — with 750+ professionals and AI-assisted recruitment behind every engagement.

• Savings — labor and operating costs typically drop 50–75%.
• Flexibility — scale freely with no lock-in contracts.
• Technology — AI and robotic process automation built into how we work.
• Continuity — employee retention above 95%.
• Assurance — ISO 9001 and ISO 27001 certified operations.
• Coverage — 24/7 support across global time zones.

A deep, English-proficient talent pool, strong cultural alignment with Western businesses, government support for the BPO sector, and time-zone coverage that makes round-the-clock operations practical. The country specialises in high-value services including IT, finance, legal, and healthcare.

AI-driven screening assesses skills first, then experienced recruiters take over for human evaluation. The result: shortlists of candidates who are genuinely qualified and ready to contribute from day one.

Most clients save 50–75% versus hiring locally, through lower salary costs, reduced overhead, and efficient workforce management. Pricing is transparent: the employee's salary plus our service fee — nothing hidden.

No. Engagements are flexible — scale up or down as your needs change.

OutForce operates to ISO 27001 standards: end-to-end encryption for sensitive data, biometric-access facilities, regular audits, and ongoing security training for all staff.

Yes. Teams can be structured to match your hours — customer support, IT assistance, or back-office operations — across any time zone.

Two components, fully visible: employee costs (salary, government-mandated benefits, taxes, compliance) and the OutForce fee (recruitment, HR, payroll, compliance oversight, and ongoing support).

Depending on the role, sourcing and onboarding takes days to a few weeks — with dedicated teams typically live in about two weeks. We handle everything from talent acquisition to training.